FAQ

About The Prints

We print on Hahnemuhle fine art pearl museum quality paper- the standard in the fine art industry, widely embraced for its high quality by major museums, galleries, publishers and artists.

Unfortunately at present we do not offer a framing service.

All pictures shown are for illustration purpose only - actual prints may vary due to product enhancement.

Shipping

We offer worldwide shipping from Ireland using An Post postal services. This is a fully tracked service and an email will be sent to confirm your tracking number when your order has been dispatched. 

Each art print is tissue wrapped, carefully rolled and shipped in kraft tubes using sustainable packaging.

Delivery lead times - (times may be affected due to the current Covid-19 pandemic)

Ireland – 5 working days
UK – 7 working days
Europe – 2 weeks
USA / Canada – 2 to 3 weeks
ROW – 3 weeks

Please note the above lead times are guidelines - if you need a photograph urgently, please email us with your desired delivery date and we will do our best to turn your order around as quickly as possible.

Returns

Should you wish to return your print, we are happy to refund the cost of your order (excluding delivery) upon receipt of the print in its original condition. You must return your order within 28 days of receiving it to be entitled to a full refund or exchange. 

To return your order, simply send your print to the address below in its original condition and its original packaging - we will arrange a refund upon receipt of your returned order. We cannot refund any prints received back in a damaged condition.

Return address:

BigTreePhotos
22 Trafalgar Lane
Monkstown
Co. Dublin
Ireland

Payment

We Accept All Major Credit Cards Such As Visa, Mastercard, American Express, As Well As Paypal, Apple Pay And Google Pay.